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Superseded information

The information on this page has been superseded by the published on the Utoolity website.

Utoolity strives to maintain a support service level agreement (SLA) as follows:

Table of Contents

Support Channels

The following support channels are monitored in order of priority:

Include Page

Response Times

Expect a response to support requests via the in product Provide App Feedback links resp. the Utoolity Apps for Atlassian project within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!

Business Hours

Expect us to be available on Monday - Friday from 08:00 - 20:00 UTC in general; this can be a slightly sliding window though (wink)

Team Calendars