Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Comment: Added supersession info panel.

Info

Superseded information

The information on this page has been superseded by the https://utoolity.net/trust/support-sla published on the Utoolity website.

Utoolity strives to maintain a support service level agreement (SLA) as follows:

Table of Contents

Support Channels

The following support channels are monitored in order of priority:

Include Page
_UtoolitySupportChannelsTable
_UtoolitySupportChannelsTable

Response Times

Expect a response to support requests via the in product Provide App Feedback links resp. the Utoolity Apps for Atlassian project within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!

Business Hours

Expect us to be available on Monday - Friday from 08:00 - 20:00 UTC in general; this can be a slightly sliding window though (wink)

Team Calendars
defaultViewweek
width1100
id9bc44e26-7972-48f5-b1b0-2213a6508553