Support SLA
- Steffen Opel [Utoolity]
- Jana Lehmann [Utoolity]
Superseded information
The information on this page has been superseded by the Support Service Level Agreement (SLA) | Utoolity published on the Utoolity website.
Utoolity strives to maintain a support service level agreement (SLA) as follows:
Support Channels
The following support channels are monitored in order of priority:
Response Times
Expect a response to support requests via the in product Provide App Feedback links resp. the Utoolity Apps for Atlassian project within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!
Business Hours
Expect us to be available on Monday - Friday from 08:00 - 20:00 UTC in general; this can be a slightly sliding window though
Related content
Amazon Web Services™, AWS™ and the “Powered by Amazon Web Services” logo are trademarks of Amazon.com, Inc. or its affiliates in the United States and/or other countries.
Utoolity® is a registered trademark of Utoolity GmbH.
© 2024 Utoolity GmbH. All rights reserved.