Support SLA

 

Utoolity strives to maintain a support service level agreement (SLA) as follows:

Support Channels

The following support channels are monitored in order of priority:

Response Times

Expect a response to support requests via the in product Provide App Feedback links resp. the Utoolity Apps for Atlassian project within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!

Business Hours

Expect us to be available on Monday - Friday from 08:00 - 20:00 UTC in general; this can be a slightly sliding window though