Support SLA

Owned by Steffen Opel [Utoolity]
Last updated: 14.03.2022Version comment
1 min read

 

Superseded information

The information on this page has been superseded by the https://utoolity.net/trust/support-sla published on the Utoolity website.

Utoolity strives to maintain a support service level agreement (SLA) as follows:

Support Channels

The following support channels are monitored in order of priority:

Response Times

Expect a response to support requests via the in product Provide App Feedback links resp. the Utoolity Apps for Atlassian project within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!

Business Hours

Expect us to be available on Monday - Friday from 08:00 - 20:00 UTC in general; this can be a slightly sliding window though

 



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