Support SLA
Utoolity strives to maintain a support service level agreement (SLA) as follows:
Support Channels
The following support channels are monitored in order of priority:
Response Times
Expect a response to support requests via the in product Provide App Feedback links resp. the Utoolity Apps for Atlassian project within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!
Business Hours
Expect us to be available on Monday - Friday from 08:00 - 20:00 UTC in general; this can be a slightly sliding window though