Using the Automate with AWS then action in Jira Service Management



To configure an Automate with AWS then action:

1. Follow the steps in Automating your service project

2. When editing the THEN field, select the Automate with AWS then action

3. Complete the following settings:

AWS Connector

Select the shared Identity Federation for AWS connector.


Select the remote AWS action.

4. Configure the selected AWS action's parameter template as documented for each action:

Entity Variables

You can inject contextual variables with workflow entities into the remote action payload templates. The applicable entities for the Jira then action are:


The examples are currently composed to reference only core entity variables – you can also reference all Jira specific entity variables, for example ${issue.fields.summary}.

How-to Articles

Frequently Asked Questions (FAQ)