Using the Automate with AWS if condition in Jira Service Management



To configure an Automate with AWS if condition:

1. Follow the steps in Automating your service project

2. When editing the IF field, select the Automate with AWS if condition

3. Complete the following settings:

AWS Connector

Select the shared Identity Federation for AWS connector.


Select the remote AWS action – the action must return a response adhering to the action response format.


4. Configure the selected AWS action's parameter template as documented for each action:

Entity Variables

You can inject contextual variables with workflow entities into the remote action payload templates. The applicable entities for the Jira if condition are:



The examples are currently composed to reference only core entity variables – you can also reference all Jira specific entity variables, for example ${issue.fields.summary}.

How-to Articles

Frequently Asked Questions (FAQ)