Using the Automate with AWS if condition in Jira Service Desk

Configuration

To configure an Automate with AWS if condition:

1. Follow the steps in Automating your service desk
2. When editing the IF field, select the Automate with AWS if condition

3. Complete the following settings:

   AWS Connector	Select the shared Identity Federation for AWS connector.
   Action	Select the remote AWS action – the action must return a response adhering to the action response format.

4. Configure the selected AWS action's parameter template as documented for each action:
   

   • Page:
     Using the Put EventBridge/CloudWatch Events action
   • Page:
     Using the Start Step Functions Execution action
   • Page:
     Using the Publish SNS Message action
   • Page:
     Using the Invoke Lambda Function action

Entity Variables

You can inject contextual variables with workflow entities into the remote action payload templates. The applicable entities for the Jira if condition are:

Examples

• Page:
  Invoke Lambda Function — This parameters template demonstrates the Invoke Lambda Function action:

  JSON escaping requirements

  If a parameter within the JSON formatted parameters template is a JSON structure in itself (e.g. the Lambda function payload), it needs to be escaped before adding it as a value - this has two implications:

  • custom content needs to be escaped, which can be achieved by Composing action payloads with utility functions, specifically the $util.escapeJson() function

  •  variables with conflicting content (e.g. multi line variables like JIRA's $issue.fields.description or Bamboo's $notification.textEmailContent or JSON structures retrieved via JSONPath) need to be escaped twice, via $util.escapeJson($util.escapeJson(...)) - we are exploring options on how to make this easier in a future release

  Invoke Lambda Function parameters example (escaped manually)

  {
    "FunctionName": "arn:aws:lambda:ap-southeast-2:123456789012:function:sample-AutomationWithAWSQuickstartLamb-1RRX37PWXZXLS",
    "Payload": "{ \"Event\":\"$event.simpleName\", \"Timestamp\": \"$event.timestamp\", \"TraceID\": \"$event.traceId\"}"
  }

  Invoke Lambda Function parameters example (escaped with utility function)

  {
    "FunctionName": "arn:aws:lambda:ap-southeast-2:123456789012:function:sample-AutomationWithAWSQuickstartLamb-1RRX37PWXZXLS",
    "Payload": "$util.escapeJson('{
      "Event": "$event.simpleName",
      "Timestamp": "$event.timestamp",
      "TraceID": "$event.traceId"
    }')"
  }

• Page:
  Publish SNS Message - raw text format — This parameters template demonstrates publishing a SNS message in raw text format with the Publish SNS Message action:

  Publish SNS Message parameters example (raw text format)

  {
    "TopicArn": "arn:aws:sns:ap-southeast-2:123456789012:sample-AutomationWithAWSQuickstartSNSTopic-15EO7TT8O93XT",
    "Message": "$event.simpleName with trace ID $event.traceId triggered at $event.timestamp",
    "Subject": "Automation with AWS: $event.simpleName triggered at $event.timestamp"
  }

• Page:
  Publish SNS Message - structured JSON format — This parameters template demonstrates publishing a SNS message in structured JSON format with the Publish SNS Message action:

  JSON escaping requirements

  If a parameter within the JSON formatted parameters template is a JSON structure in itself (e.g. the Lambda function payload), it needs to be escaped before adding it as a value - this has two implications:

  • custom content needs to be escaped, which can be achieved by Composing action payloads with utility functions, specifically the $util.escapeJson() function

  •  variables with conflicting content (e.g. multi line variables like JIRA's $issue.fields.description or Bamboo's $notification.textEmailContent or JSON structures retrieved via JSONPath) need to be escaped twice, via $util.escapeJson($util.escapeJson(...)) - we are exploring options on how to make this easier in a future release

  JSON Message Generator

  The AWS Management Console features a JSON Message Generator that eases composition of the required JSON message structure, refer to section Create Different Messages for Each Protocol for within Publish to a topic for details.

  Publish SNS Message parameters example (structured JSON format – escaped manually)

  {
    "TopicArn": "arn:aws:sns:ap-southeast-2:123456789012:sample-AutomationWithAWSQuickstartSNSTopic-15EO7TT8O93XT",
    "Message": "{ \"default\": \"$event.simpleName with trace ID $event.traceId triggered at $event.timestamp\"}",
    "MessageStructure": "json",
    "Subject": "Automation with AWS: $event.simpleName triggered at $event.timestamp"
  }

  Publish SNS Message parameters example (structured JSON format – escaped with utility function)

  {
    "TopicArn": "arn:aws:sns:ap-southeast-2:123456789012:sample-AutomationWithAWSQuickstartSNSTopic-15EO7TT8O93XT",
    "Message": "$util.escapeJson('{
      "default": "$event.simpleName with trace ID $event.traceId triggered at $event.timestamp"
    }')",
    "MessageStructure": "json",
    "Subject": "Automation with AWS: $event.simpleName triggered at $event.timestamp"
  }

• Page:
  Put EventBridge/CloudWatch Events - Atlassian Workflow Event — This parameters template demonstrates the Put EventBridge/CloudWatch Events action:

  JSON escaping requirements

  If a parameter within the JSON formatted parameters template is a JSON structure in itself (e.g. the Lambda function payload), it needs to be escaped before adding it as a value - this has two implications:

  • custom content needs to be escaped, which can be achieved by Composing action payloads with utility functions, specifically the $util.escapeJson() function

  •  variables with conflicting content (e.g. multi line variables like JIRA's $issue.fields.description or Bamboo's $notification.textEmailContent or JSON structures retrieved via JSONPath) need to be escaped twice, via $util.escapeJson($util.escapeJson(...)) - we are exploring options on how to make this easier in a future release

  Event Patterns in CloudWatch Events

  This is an opinionated example that works well for ingesting custom events from Atlassian products – refer to Event Patterns in CloudWatch Events for details on these and other available fields.

  
  Put EventBridge/CloudWatch Events parameters example - Atlassian Workflow Event (escaped manually)

  {
    "Entries": [
      {
        "Source": "net.utoolity.atlassian",
        "DetailType": "Atlassian Workflow Event",
        "Detail": "{ \"event\": \"$event.simpleName\", \"traceId\": \"$event.traceId\" }"
      }
    ]
  }

  Put EventBridge/CloudWatch Events parameters example - Atlassian Workflow Event (escaped with utility function)

  {
    "Entries": [
      {
        "Time": "$event.timestamp",
        "Source": "net.utoolity.atlassian",
        "DetailType": "Atlassian Workflow Event",
        "Detail": "$util.escapeJson('{
          "event": "$event.simpleName",
          "traceID": "$event.traceId"
        }')"
      }
    ]
  }

• Page:
  Send SMS Message — This parameters template demonstrates sending a SMS message directly to a phone number with the Publish SNS Message action:

  Send SMS Message parameters example

  {
    "PhoneNumber": "+61.1234567890",
    "Message": "Automation with AWS: $event.simpleName with trace ID $event.traceId triggered at $event.timestamp",
    "MessageAttributes": {
      "AWS.SNS.SMS.SenderID": {
        "DataType": "String",
        "StringValue": "Utoolity"
      }
    }
  }

• Page:
  Send SQS Message - raw text payload — This parameters template demonstrates the Send SQS Message action:

  Send SQS Message parameters example (raw text payload)

  {
    "QueueUrl": "https://sqs.ap-southeast-2.amazonaws.com/123456789012/sample-AutomationWithAWSQuickstartSQSQueue-1NAIZP8U9XJ1X",
    "MessageBody": "Automation with AWS: $event.simpleName with trace ID $event.traceId triggered at $event.timestamp - see ${bamboo.resultsUrl} for details."
  }

• Page:
  Send SQS Message - structured JSON payload — This parameters template demonstrates the Send SQS Message action:

  JSON escaping requirements

  If a parameter within the JSON formatted parameters template is a JSON structure in itself (e.g. the Lambda function payload), it needs to be escaped before adding it as a value - this has two implications:

  • custom content needs to be escaped, which can be achieved by Composing action payloads with utility functions, specifically the $util.escapeJson() function

  •  variables with conflicting content (e.g. multi line variables like JIRA's $issue.fields.description or Bamboo's $notification.textEmailContent or JSON structures retrieved via JSONPath) need to be escaped twice, via $util.escapeJson($util.escapeJson(...)) - we are exploring options on how to make this easier in a future release

  Send SQS Message parameters example (Atlassian Workflow Event – escaped manually)

  {
    "QueueUrl": "https://sqs.ap-southeast-2.amazonaws.com/123456789012/sample-AutomationWithAWSQuickstartSQSQueue-1NAIZP8U9XJ1X",
    "MessageBody": "{ \"event\": \"$event.simpleName\", \"timestamp\": \"$event.timestamp\", \"traceId\": \"$event.traceId\" }"
  }

  Send SQS Message parameters example (Atlassian Workflow Event – escaped with utility function)

  {
    "QueueUrl": "https://sqs.ap-southeast-2.amazonaws.com/123456789012/sample-AutomationWithAWSQuickstartSQSQueue-1NAIZP8U9XJ1X",
    "MessageBody": "$util.escapeJson('{
      "event": "$event.simpleName",
      "timestamp": "$event.timestamp",
      "traceId": "$event.traceId"
    }')"
  }

• Page:
  Start Step Functions Execution — This parameters template demonstrates the Start Step Functions Execution action:

  JSON escaping requirements

  If a parameter within the JSON formatted parameters template is a JSON structure in itself (e.g. the Lambda function payload), it needs to be escaped before adding it as a value - this has two implications:

  • custom content needs to be escaped, which can be achieved by Composing action payloads with utility functions, specifically the $util.escapeJson() function

  •  variables with conflicting content (e.g. multi line variables like JIRA's $issue.fields.description or Bamboo's $notification.textEmailContent or JSON structures retrieved via JSONPath) need to be escaped twice, via $util.escapeJson($util.escapeJson(...)) - we are exploring options on how to make this easier in a future release

  Start Step Functions Execution parameters example (escaped manually)

  {
    "StateMachineArn": "arn:aws:states:ap-southeast-2:123456789012:stateMachine:sample-AutomationWithAWSQuickstartStepFunctionsStateMachine-UHDE4Y9QTDIN",
    "Input": "{ \"Event\":\"$event.simpleName\", \"Timestamp\": \"$event.timestamp\", \"TraceID\": \"$event.traceId\"}"
  }

  Start Step Functions Execution parameters example (escaped with utility function)

  {
    "StateMachineArn": "arn:aws:states:ap-southeast-2:123456789012:stateMachine:sample-AutomationWithAWSQuickstartStepFunctionsStateMachine-UHDE4Y9QTDIN",
    "Input": "$util.escapeJson('{
      "Event": "$event.simpleName",
      "Timestamp": "$event.timestamp",
      "TraceID": "$event.traceId"
    }')"
  }

How-to Articles

Frequently Asked Questions (FAQ)